Pricing

Only pay for what you use

Starting from just £0.04/min for AI voice agents. No platform fees, no monthly commitments.

Per-minute pricing includes proactive performance improvements, maintenance, and support.

Pricing

Simple, usage-based pricing

Start free. Scale as you grow. No lock-in, no surprises.

Pay As You Go

No commitment. Just minutes.

Top up credits anytime and pay only for what you use. No monthly fee, no lock-in. Perfect for testing, seasonal spikes, or low-volume use cases.

No monthly commitment
Credits never expire
Same AI quality as paid plans
Instant activation

Free on signup

200

free credits

Then from

£0.05

per minute

No credit card required

Or choose a monthly plan
MonthlyAnnualSave 20%
Starter
£63/mo
£0.04/min after
2,000
mins/mo
5
concurrent
1
agent
  • 1 AI voice agent
  • 5 concurrent calls
  • 40+ languages
  • Basic analytics dashboard
  • 3 native integrations
  • Email support
  • Custom agent voices
  • UK GDPR compliant
  • Priority onboarding
  • Dedicated CSM
Most popular
Growth
£239/mo
£0.03/min after
10,000
mins/mo
20
concurrent
5
agents
  • 5 AI voice agents
  • 20 concurrent calls
  • 40+ languages
  • Advanced analytics + exports
  • Unlimited integrations
  • Priority chat support
  • Custom agent voices
  • UK GDPR compliant
  • Priority onboarding
  • Dedicated CSM
Enterprise
Custom
From £0.02/min
50,000+
mins/mo
75+
concurrent
agents
  • Unlimited AI voice agents
  • 75+ concurrent calls
  • 40+ languages
  • Custom dashboards + SLAs
  • On-prem deployment option
  • Dedicated CSM + eng support
  • Custom agent voices
  • UK GDPR + ICO Registered
  • SSO + role-based access
  • Personalized integrations
Professional Services

Custom Build

Need a tailored solution? Our team handles the full configuration — agent design, custom integrations, telephony setup, and deployment — end to end.

Custom agent design & scripting
CRM & tool integrations
Telephony setup & testing
Dedicated project manager
Handover & team training
Post-launch support

Pricing

Custom

quote on request

Delivered within 2 business days

ICO Registered
·UK GDPR Compliant
·Cancel anytime
·No credit card required

Common questions

Can I use my existing phone numbers?+
How long does deployment take?+
Is Hey Mello UK GDPR compliant?+
What happens when the AI can't handle a call?+
What languages are supported?+
How is billing calculated?+

Included in all plans

Everything you need, from day one.

24/7/365 Support

Support system including a web ticket portal and emergency support phone line

Enterprise Security

Highest standards of data security with compliance certificates and regular audits

99.9% Uptime SLA

Guaranteed uptime for your voice assistant services and phone lines

Continuous Improvements

Proactive performance monitoring and optimization for best results

Latest Features

Automatic upgrades to the latest system features for best-in-class performance

Cutting-Edge Tech

Ever-evolving tech stack built with the latest AI technology

Ready to hear it for yourself?

Get a personalised demo to see how Hey Mello can drive measurable business value.

Request Pricing Information

Get personalised pricing for your business needs

Your personal data will be processed in accordance with our privacy policy.

Pricing FAQs

How is a minute counted?+
Billing starts when the call is answered and stops when it ends. Partial minutes are rounded up to the nearest second, so you only pay for what you actually use.
Are there any setup or platform fees?+
No. There are no setup fees, monthly platform fees, or minimum commitments on the Pay As You Go plan. You simply pay per minute of usage.
Can I cancel at any time?+
Yes. The Pay As You Go plan has no contracts or lock-in. Enterprise plans are subject to the terms agreed in your contract.
What happens if I exceed 20 concurrent calls?+
The Pay As You Go plan supports up to 20 concurrent calls. If you need more, contact us about an Enterprise plan with unlimited concurrency.
Is my data secure?+
Yes. All data is processed on Google Cloud infrastructure with encryption in transit and at rest. We are GDPR compliant and operate under UK data protection law.
Do you offer a free trial?+
We offer a personalised demo so you can experience the product before committing. Contact our team to arrange one.

Other Ways to Reach Us

Call Us

Mon–Fri, 9am–6pm GMT

+44 1695 665111

Email Us

Response within 24 hours

admin@heymello.ai

Talk to Our Agent

Experience our AI voice agent

+44 1695 665111