200 free credits · No credit card required

Up and running
in 2 days.

From signup to your first live AI call — follow this guide to configure, connect, and launch your Hey Mello voice agent.

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< 2 days
Avg. deployment time
70%
Cost reduction
24/7
Coverage from day one
40+
Languages supported
01Create Account02Configure Agent03Connect Tools04Phone Number05Go Live

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Your setup guide

Follow each step to configure and launch your AI voice agent

Step 01Account Setup

Create your account

Sign up at dashboard.heymello.ai— no credit card required. You'll start with 200 free credits to explore the platform. Confirm your email to access the full dashboard.

  • ✓Enter your name, email address, and password
  • ✓Confirm your email address via the verification link
  • ✓Log in to access your Hey Mello dashboard
  • ✓You'll land on the Agents page — ready to create your first agent
Tip: Your first agent is created automatically as a template. You can rename it and start customising from there.
dashboard.heymello.ai/signup
hey·mello

Create your free account

Full name

Sarah Reynolds

Work email

sarah@company.com

Password

••••••••••••
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200 free credits · No credit card required

Agent Configuration
Step 02Agent Configuration

Write your system prompt

The system prompt is the brain of your agent. It defines personality, tone, scope, and how it handles calls. A well-crafted prompt is the single biggest factor in agent quality.

  • ✓Define the agent's role, business name, and persona
  • ✓Specify what topics to handle — and what to escalate
  • ✓Include verification steps if callers need to be authenticated
  • ✓Set the expected tone — formal, friendly, professional
Tip: Start your prompt with "You are…" and write as if briefing a new employee. Include example phrasings for common caller intents.
dashboard.heymello.ai/agents/edit — Prompt

Agent name

SupportAgent_UK

System Prompt

You are a friendly UK customer support agent for Apex Fitness. Your role is to handle membership queries, class bookings, and general information. Always confirm the caller's membership number before accessing their account…
247 / 4000 characters
Save Prompt
Tools & Integrations
Step 03Tools Configuration

Connect tools & actions

Tools let your agent take real action during calls — checking availability, creating bookings, or fetching data via HTTP. You can create new tools or link existing ones.

  • ✓Enter a tool name (e.g. check_availability)
  • ✓Add a description so the AI knows when to invoke it
  • ✓Set the HTTP endpoint URL and method in the JSON config
  • ✓Define the parameters schema the tool accepts
  • ✓Click Create Tool — it appears in Active Tools immediately
Tip: If you already have tools from other agents, use Link Existing to reuse them without duplicating configuration.
dashboard.heymello.ai/agents/edit — Tools

Create New Tool

Name

check_availability

Configuration (JSON)

{
  "method": "GET",
  "url": "https://api.your-app.com/slots"
}
Create Tool
Phone Number
Step 04Phone Setup

Assign a phone number

Link a real phone number to your agent. Once assigned, every call to that number is automatically handled by your AI — 24/7, no exceptions.

  • ✓Navigate to the Phone Numbers tab
  • ✓Select an available number from the dropdown
  • ✓Optionally add a label (e.g. Support Line)
  • ✓Click Add Phone Number — the webhook is auto-configured
  • ✓Click Update Agent to save. Your agent is now live!
Tip: You can assign multiple numbers to a single agent. Manage all numbers from the Phone Numbers section in the sidebar.
dashboard.heymello.ai/agents/edit — Phone Numbers
✓ +441789337096 added and webhook updated!

Number

Select a number

Label (Optional)

e.g. Support Line
+441789337096Active
Update Agent
Go Live

Pre-launch checklist

System prompt written
Voice and language selected
Phone number assigned
Test call completedoptional
Escalation rules configuredoptional
Step 05 · Go Live

Your agent is active

Manage all your agents from the Agents list. Edit, duplicate, or deactivate any agent at any time. Monitor live calls, view transcripts, and track performance from your dashboard.

dashboard.heymello.ai/agents

Agents

Showing 3 of 3 agents

+ Create New Agent
Agent NamePhone NumberStatus
SupportAgent_UK+441789337096Active
SalesAgent_US+12125554321Active
BookingAgent_EU+442071234567Paused

Everything you need to succeed

Custom Build service

Need a tailored setup? Our team handles agent design, CRM integrations, and telephony configuration end-to-end. Priced on request.

Real-time analytics dashboard

Monitor call volume, resolution rates, and agent performance. Export transcripts and call logs any time.

UK-grade compliance built in

ICO registered and UK GDPR compliant. Our platform runs on ISO 27001 and SOC 2 Type II certified data centres via Google Cloud.

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